Mon - Fri 8:00 - 18:00 / Saturday 8:00 - 14:00

Collections and call center
outsourcing services

Contact Centre Services

Ideon Contact Centre uses advanced technology, to interact with customers through various communication channels, to improve efficiency and provide a better customer experience. Our contact center services include

Customer Support

Handle customer inquiries and complaints, provide technical support, and troubleshoot issues.

Sales & Marketing

Engage with customers to promote products or services, conduct surveys, and gather feedback, answer questions about pricing and features, and guide customers through the purchasing process

Credit & Collections

Manage debt collection efforts, including sending payment reminders and negotiating payment plans


Why Choose Ideon Contact Centre Services?

Our focus is on delivering exceptional customer service, leveraging multichannel support, personalization, and technological innovation.

  • Exceptional customer service

    We Provide outstanding customer service with higher customer satisfaction ratings.

  • Multichannel support

    Our contact Centre Offer customer support across multiple channels (phone, email, SMS, and social media)

  • Personalization

    We Offer personalized support based on customer preferences, history, and context.

  • Technological innovation

    We have Invested in advanced contact center technology to improve on contact center efficiency, reduce costs, and offer more personalized and effective customer support.