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COLLECTIONS AND CALL CENTER OUTSOURCING SERVICES

COLLECTIONS OUTSOURCING SOLUTIONS

Over the last 3 years we have built internal capability through our sister company CEMES Ltd in delivering excellent customer services.

CUSTOMER SERVICE

Our customer service is a journey build on professionalism, being helpful to customers’ needs and, high quality services and assistance.

Inbound Call Services

- Our contact centre agents handle calls from customers who are trying to get assistance regarding any of the client’s products or services.
- Our solution ensures that the customers can contact us via multiple mediums e.g. phone calls, web chats or emails
- The Primary focus of the inbound calls services is to help our clients maximize business and profit.

Outbound call Services

Our contact centre agents call customers and provide them with the required information about the products or services or any other kind of support as agreed with our client
Our call center infrastructure has distributed dialer architecture and is integrated with voice solution.
Outbound call services help clients to get in touch with their clients, to increase sales volume and expand business operations while keeping the costs in check.

TELEMARKETING SERVICES

- We provide expert telesales and marketing services to sell or market products directly to the end clients
- Our cloud based solution helps in scaling the operations through providing multiple communication channels to both potential and existing customers
- We help our clients to increase revenue by efficiently following-up and closing sales

DEBT COLLECTIONS & RECOVERY SERVICES

Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives.
Our methodology combines robust IT driven call centre and well trained personnel to provide organizations with consistently high quality and reliable debt collections and recovery outsourcing services.
By using IDEON for the debt collections and recovery, organization can reduce the burden of bad debts, enhance cash flow and get back on the path to profitability.

Debt Collections Services

  1. Collections outsourcing help organizations take a proactive approach to debtors’ payments.
  2. Our team provide customer service-focused approach to contacting customers to remind them of their obligation to pay their accounts.
  3. This approach helps to standardized collection while maintaining a positive relationship with their customer base.

Our collections outsourcing services include:

Recovery Services

  1. Recovery outsourcing provides full end-to-end services of debt collection.
  2. Our teams ensure protection of clients brand and reputation, as they engage on delinquent debtors.
  3. Our approach to delinquent accounts is through working out a solution in corporation with debtors, being firm and persistence while trying to protect client’s assets by maximizing on collections.
Our Recovery outsourcing services include:
01

Planning

We meet and plan based on your exact specifications and needs.

02

Development

We create a custom solution as per your business requirements.

03

Implementation

The solution is deployed to your business to help it grow.