About Us
Who are we ?
We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.Our Vision
To become the market leader in Business process outsourcing services in AfricaOur Mission
To create value and build relationships through excellent customer service.Our Values
Our business practices are aligned with the following Values:
Passion
Our people are very passionate about what they do. We promote a positive work environment with an atmosphere of respect and trust.Innovation
Our focus is on constant improvements, we innovate and adopt new methods and technologies needed to deliver superior customer experience.Commitment
We pay close attention to our customers’ needs with consistency, resilience, and persistence.Integrity
Acting with strong ethics is our priority as an organization. We believe in transparent and credible ways of doing business.Our Services
Contact Centre
Debt Collection
Our methodology combines a robust IT-driven call center and well-trained personnel to provide organizations with consistently high-quality and reliable debt collections and recovery outsourcing services.
Our team provides a customer service-focused approach to contacting customers to remind them of their obligation to pay their accounts.
This approach helps to standardize collection while maintaining a positive relationship with their customer base.
Our team provides a customer service-focused approach to contacting customers to remind them of their obligation to pay their accounts.
This approach helps to standardize collection while maintaining a positive relationship with their customer base.
Customer Service
We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions.
We also provide both inbound and outbound call management to accommodate our clients' preferences.
We facilitate a Net Promoter Score Survey to ensure Customer satisfaction with products and services provided by our clients to help with product and service improvement.
We also provide both inbound and outbound call management to accommodate our clients' preferences.
We facilitate a Net Promoter Score Survey to ensure Customer satisfaction with products and services provided by our clients to help with product and service improvement.
Telemarketing
We provide expert telesales and marketing services to sell or market products directly to the end clients.
Our cloud-based solution helps scale operations by providing multiple communication channels to both potential and existing customers.
We help our clients to create awareness of new & existing customers and increase revenue by efficiently following up and closing sales.
Our cloud-based solution helps scale operations by providing multiple communication channels to both potential and existing customers.
We help our clients to create awareness of new & existing customers and increase revenue by efficiently following up and closing sales.
Human Resources Services
HR Support Services
Employee management
Administration
Labor relations
Employee relations
Regulatory review and compliance Human Resource Information0 System
Training and development
Administration
Labor relations
Employee relations
Regulatory review and compliance Human Resource Information0 System
Training and development
Payroll Management
Staff details management
Salary processing
Advance salary management
Payroll reconciliation
Third-party deduction
Tax benefit administration and0
management
Returns management
Record management
Salary processing
Advance salary management
Payroll reconciliation
Third-party deduction
Tax benefit administration and0
management
Returns management
Record management
Recruitment Services
Advertising
Shortlisting
Interviews
Placements
Shortlisting
Interviews
Placements
Finance Services
Ideon will prepare all standard Finance Accounts and Tax related reports after each period as follows: -
Bookkeeping
Data entry
Financial Statements
Management Accounting
Invoicing
Receipting
Financial Statements
Management Accounting
Invoicing
Receipting
Budgeting
Performance reporting
Tax consultancy
Financial reporting
Tax consultancy
Financial reporting
Why our finance services?
Pay for what you need, when you need it. We customize our services to fit your business. You can outsource all your accounting needs to us, or complement your existing staff.
Flexible pricing
We offer flexible pricing depending on services offered.
Convenience
We work to meet your business needs whether you need real-time access to information or management reports that are tailor-made to suit your needs
Reporting
On an ad-hoc basis, Ideon will prepare the necessary reports requested by the client. However, as and when there is a need for additional assistance in Finance and Accounting that will be accomplished as a project; then a formal quotation will be prepared.
Human Resource Capability
We pride ourselves on our dedicated and motivated team led by experienced and dynamic team leaders. We Set expectations and goals with our team to give our customers confidence in our representations.
