Over the last 3 years we have built internal capability through our sister company CEMES Ltd in delivering excellent customer services.
Our customer service is a journey build on professionalism, being helpful to customers’ needs and, high quality services and assistance.
Inbound Call Services
- Our contact centre agents handle calls from customers who are trying to get assistance regarding any of the client’s products or services.
- Our solution ensures that the customers can contact us via multiple mediums e.g. phone calls, web chats or emails
- The Primary focus of the inbound calls services is to help our clients maximize business and profit.
Outbound call Services
Our contact centre agents call customers and provide them with the required information about the products or services or any other kind of support as agreed with our client
Our call center infrastructure has distributed dialer architecture and is integrated with voice solution.
Outbound call services help clients to get in touch with their clients, to increase sales volume and expand business operations while keeping the costs in check.
- We provide expert telesales and marketing services to sell or market products directly to the end clients
- Our cloud based solution helps in scaling the operations through providing multiple communication channels to both potential and existing customers
- We help our clients to increase revenue by efficiently following-up and closing sales
DEBT COLLECTIONS & RECOVERY SERVICES
Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives.
Our methodology combines robust IT driven call centre and well trained personnel to provide organizations with consistently high quality and reliable debt collections and recovery outsourcing services.
By using IDEON for the debt collections and recovery, organization can reduce the burden of bad debts, enhance cash flow and get back on the path to profitability.